Help with MyMathLab for Online Students:

How to register for CourseCompass and access our MyMathLab course: This document gives a detailed explanation of the registration process.

Browser Check/Installation Wizard: Go here to make sure that you have the necessary players to use MyMathLab on another computer, or follow the link from our MyMathLab course main page.

Tip Sheet for Entering Answers in MyMathLab: This handout gives some tips for entering answers in MyMathLab, including an example.

How to Enter Answers in MyMathLab: This slide show with audio steps you through the process of doing homework and entering your answers in MyMathLab.

MyMathLab Technical Support: Notice the chat, email, and phone options on the far right.

For immediate Technical support: http://247pearsoned.custhelp.com/

For Student Tech Support: 800-677-6337, Mon-Fri 8am-8pm, Sun 5pm to 12am

MyMathLab on Youtube: http://www.youtube.com/pearsonmathstats

What do you do if the CourseCompass server is down? Even when MML and

CourseCompass are down, you can still access your work. All you need to do is go to

http://www.mathxl.com and click the button that says MyMathLab log on. You can log in here and by pass CourseCompass and still see all the homework and quizzes.

Other Troubleshooting

Error loading video?

If you try to watch a video, but you get a white screen that asks you to install Quicktime 5 or

later, try this possible fix.

1. Right click on that white screen with the error on it; choose Connection Speed.

With the pull-down menu, change from "Automatic" to "1.5 Mbps T1 / Intranet /

LAN" (or, if you are at home, choose whatever connection best fits your

situation.)

2. Close the window with that error and try launching the video again.